GENERAL TERMS AND CONDITIONS OF SALE AND DELIVERY 13 oktober 2022
Of Digital Handel B.V. acting under the name of Lil-Pin, with its registered office IN AMSTERDAM and its actual office at Laan van Waalhaven 92, (2597GP) in The Hague.

Article 1. Definitions of terms
• Customer means: a natural person or a legal entity, who practises a profession or runs a business.
• Defect means: Any deviation of the Products from the Specification and any other malfunction of the Products or services provided;
• Delivery term means: the term specified in the Agreement within which the Products must be delivered;
• Supplier means: the user of these General Terms and Conditions; Digital Trade B.V.
• Order means: Any order from the Customer to the Supplier for the delivery of Products, in whatever form;
• Agreement means: every agreement that is concluded between the Supplier and the Customer, every amendment or addition thereto, as well as all (legal) acts in preparation for and/or for the implementation of that agreement;
• Distance contract means: an agreement concluded between the Supplier and the Customer within the framework of an organized system for distance selling of products, digital content and/or services, whereby exclusive or joint use is made up to and including the conclusion of the agreement of one or more techniques for remote communication;
• Products means: All goods produced and/or delivered by, or for the account of the Supplier for the execution of an Order or Agreement as well as - whether or not associated therewith - services to be provided by the Supplier, including advice and creative expressions;
• Specification means: The description of Products ordered by the Customer which is stated or referred to in the Order or the Agreement.
• Website means: The Supplier's webshop on which Products are offered that can be purchased by Customers.
• distance contract means: agreement between Customer and Supplier concluded via internet or webshop. The corresponding Dutch legal term is ‘overeenkomst op afstand’.

Article 2 Applicability
2.1: Unless otherwise agreed in writing, these General Terms and Conditions apply to all offers and quotations from the Supplier and to every Agreement between the Supplier and the Customer.
2.2: The applicability of any General (purchase) Conditions applied by the Customer is expressly rejected by the Supplier, unless the applicability thereof has been expressly accepted by the Supplier in writing.
2.3: Before the distance contract is concluded, the text of these General Terms and Conditions is made available to the Customer and is always available on the website of the webshop. If this is not reasonably possible, the Supplier will indicate, before the distance contract is concluded, how the General Terms and Conditions can be inspected at the Supplier and that they will be sent free of charge as soon as possible at the request of the Customer.
2.4: If the distance contract is concluded electronically, contrary to the previous article and before the distance contract is concluded, the text of these General Terms and Conditions is made available to the Customer electronically in such a way that it can be easily stored by the Customer on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the General Terms and Conditions can be consulted electronically and that they will be sent free of charge at the request of the Customer electronically or otherwise.
2.5: If a provision in these General Terms and Conditions turns out to be invalid, this does not affect the validity of the entire General Terms and Conditions. In that case, the parties will determine (a) new provision(s) as a replacement, which will give shape to the intention of the original provision as much as legally possible.

Article 3 Offers
3.1: All offers in whatever form are without obligation for the Supplier and must be regarded as a whole. If an offer contains a term for acceptance, this only means that the offer has in any case lapsed after this term.
3.2: All images, catalogues, drawings and further information, such as measurements, weights and quantities, provided with the offer are as accurate as possible. These statements are only binding insofar as this is expressly confirmed.
3.3: All quotations and offers are based on the performance of the Agreement under normal circumstances and during normal working hours.
3.4: The content of the website and the offer have been compiled with the greatest care. However, the Supplier cannot guarantee that all information on the website is correct and complete at all times. All prices, the offer and other information on the website and in other materials originating from the Supplier are therefore "subject to."

Article 4 The agreement
4.1: The agreement is concluded at the moment of acceptance by the Customer of the offer and the fulfilment of the associated conditions or after the Supplier has made a start with the execution after statements by the Customer. If, due to circumstances, including the nature, size or urgency of the Order, no order confirmation has been sent, the invoice will be regarded as order confirmation.
4.2: If the Customer has accepted the offer electronically, the Supplier will immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the Supplier, the Customer may dissolve the agreement.
4.3: If an offer is accepted by the Customer, the Supplier has the right to revoke the offer within 3 (three) working days after receipt of the acceptance. The Supplier shall immediately notify the Customer of such a revocation.
4.4: If the agreement is concluded electronically, the Supplier will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a safe web environment. If the Customer is able to pay electronically, the Supplier will take appropriate security measures to that end.
4.5: If it appears that the Customer has provided incorrect information when accepting or otherwise entering into the agreement, the Supplier has the right to fulfil its obligation only after the correct information has been received.
4.6: The Supplier can – within the applicable legal framework – inquire whether the Customer can meet its payment obligations, as well as of all those facts and factors that are important for the conclusion of the distance contract on basis of good business practises. If, on the basis of this investigation, the Supplier has good reasons not to enter into the agreement, he is entitled to refuse an order or request or to attach special conditions to the execution. The Supplier who, on the basis of such investigation, refuses the application or includes special conditions, will inform the Customer of this as soon as possible, but no later than 3 days after the conclusion of the agreement, stating the reasons.
4.7: All documents, models, samples or examples provided relating to offers made by the Supplier and/or the Agreement are and remain the property of the Supplier and may not be provided to third parties, made available for inspection, multiplied or imitated without its written permission in any way. The Customer is obliged to return these to the Supplier, carriage paid, within fourteen days of a request made by the Supplier, undamaged and, if applicable, in the original packaging.
4.8: If, after the Agreement has been concluded, a Customer wishes to terminate it prematurely wholly or in part, the Customer owes the Supplier the costs incurred by the Supplier with regard to: Products already purchased, the account/supervision hours provided by the Supplier and the costs of externally engaged parties.

Article 5 Prices
5.1: All prices stated on the website and in other materials originating from the Supplier are exclusive of VAT (unless stated otherwise) and, unless stated otherwise on the website, exclusive of other governmental charges.
5.2: Unless otherwise agreed, the price or prices stated in the offer are based on the price-determining factors applicable to the Supplier at the time of this offer, such as wages, cost prices of raw materials or materials and exchange rates. Price increases as a result of a change in one of these price-determining factors after the offer may be passed on by the Supplier to the Customer, even if the Agreement has already been concluded.
5.3: If the application of the previous article should lead to a price increase of 10% or more within a period of 3 months after entering into the Agreement, the Customer is entitled to dissolve the Agreement within 7 working days after being notified of the price increase by means of a registered letter, without be entitled to any compensation.
5.4: Any additional costs, such as delivery costs and payment costs, are stated on the website and in any case shown in the ordering process.


Article 6 Delivery of processed Products
6.1: In the event that the Supplier receives an order to supply Products specially processed (or compiled) for the benefit of the Customer, the Customer is obliged to supply material suitable for the processing process in sufficient quantities. As long as the Customer has not fulfilled this obligation, the Supplier is entitled tosuspend its obligations under the Agreement.
6.2: The Supplier is only obliged to send a proof, model, sample or example to the Customer for approval in advance if this has been stipulated in writing by the Customer when entering into the Agreement. In that case, the Supplier undertakes to submit a proof, model, sample or example to the Customer no later than five weeks after entering into the Agreement and after receipt of the materials to be processed, which is deemed to have been approved if this has not been approved in writing within five working days after receipt of the proof, model or sample.
6.3: All costs of the proof, model, sample or example are charged separately and are not included in agreed prices unless expressly agreed otherwise.

Article 7 Advice on activities and product development
7.1: The Supplier may, if requested, act in an advisory capacity. The Supplier is entitled to charge this separately to the Customer, regardless of whether the advice relates to Products produced and/or delivered by, or for the account of the Supplier pursuant to the Agreement.
7. 2: In the case of product development, advice for promotional products to be used, advice with regard to creative concepts, quotations for extensive projects with processed or unprocessed products, national or international market research into specific products or product requests for products that are not specifically defined, the provisions of paragraph 1 of this article apply in full.

Article 8 Engagement of third parties
The Supplier is entitled to engage third parties in the performance of the Agreement. He is also entitled to transfer rights and obligations arising from the Agreement to third parties.

Article 9 Deliveries, Delivery Times and Force Majeure
9.1: Delivery times are approximate and can never be regarded as strict deadlines, unless expressly agreed otherwise. Delivery terms only commence as soon as the Agreement has been concluded in accordance with Article 3, all information required for the execution of the Agreement has been provided and payment by the Customer of the purchase price or the agreed term(s) has taken place or the by Supplier requested security has been provided.
9.2: If the delivery is wholly or partially prevented by force majeure, the Supplier is entitled to suspend the delivery, as well as – in the event that the situation resulting in force majeure lasts longer than three months or as soon as it is certain that it will last longer than three months – to dissolve the Agreement in whole or in part, insofar as it has not been performed, and to claim payment in respect of the parts that have been performed, without being obliged to pay any compensation to the Customer.
9.3: Force majeure includes, but is not limited to, fire, flooding, strikes, epidemics, (civil) war, terrorism, government measures, unavailability of permits, trade embargoes, labour unrest, power failure, business disruptions , shortcoming or unlawful behaviour of the supplier(s) and subcontractors of the Supplier or other third parties, including any defects in the goods delivered by them to the Supplier, and the non (timely) or insufficient availability of materials, transport, fuels, energy and labour power.
9.4: Delivery takes place Ex Works, unless expressly agreed otherwise. Costs for transport and insurance are for the account of the Customer, even if it is agreed that the Supplier will take care of the transport. The transfer of the risk of the Products takes place at the time of delivery, as it must take place on the basis of these General Terms and Conditions. The transport takes place at the risk of the Customer, even if the carrier has expressly determined that all transport documents must state that all damage as a result of the transport is for the account and risk of the sender.
9.5: In the event that the Supplier arranges for the transport, the Customer or a third party designated by it must report any transport damage to the carrier or forwarder immediately upon receipt, but no later than 12 hours after receipt of the Products, and send a copy thereof to the Supplier.
9.6: Products that have not been purchased by the Customer or a third party designated by him after the expiry of the Delivery Period will be stored by the Supplier at the expense and risk of the Customer. In the event of late acceptance, the Supplier is entitled to dissolve the Agreement after a period of 14 days after the expiry of the Delivery Period, without prejudice to the Supplier's right to compensation and without prejudice to the Supplier's right to sell the Products to third parties.
9.7: If the Products, in terms of colour, composition, weight, appearance, etc., only show minor nonconformities from models, samples or examples provided earlier or otherwise from what has been agreed, the Products concerned are deemed to comply with the Agreement. The Supplier is in any case deemed to have fulfilled its delivery obligations if the weight or number of the Products delivered does not deviate by more than 10% from what has been agreed.
9.8: The Supplier is permitted to send Products in partial shipments, whereby each shipment may be invoiced separately.

Article 10 Claims
10.1: The Supplier guarantees that the products, services and digital content comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and the legal provisions existing on the date of the conclusion of the agreement. and/or government regulations.
10.2: In accordance with Dutch Civil Code 6 Article 230p there is no right to claim (recht van herroeping) for articles manufactured according to the Customer’ specifications, which are not prefabricated and which are manufactured on the basis of an individual choice or decision of the consumer, or which are clearly are intended for a specific person.
10.3: If the delivered product, service or digital content does not comply with the agreement (defective or damaged by delivery), the Customer must inform the Supplier of this within 3 working days after he could reasonably have discovered this. If the Customer does not comply, he can no longer claim any form of repair, replacement, compensation and/or restitution in respect of this defect.
10.4: If the Supplier deems a complaint to be well-founded, the relevant products will be repaired, replaced or (partially) reimbursed after consultation with the Customer. The Supplier may refer the Customer to a manufacturer or supplier.
10.5: If the Supplier agrees with the Customer to return products on the basis of the provisions of this article, the Customer must return the products as soon as possible. If there is a refund of amounts already paid in advance, the Supplier will refund these amounts within 30 days after receipt of the products.
10.6. It is possible that manufacturers and/or suppliers offer their own guarantees. These guarantees are not offered by the Supplier. If the Supplier decides to do so, he can mediate in the invocation of such guarantees by the Customer.

Article 11 Retention of title
11.1: All Products delivered to the Customer remain the property of the Supplier, but are for the account and risk of the Customer from the moment of delivery, until all amounts owed under the Agreement as well as the claims due to the Customer's failure to comply with this or other agreement(s), including interest and collection costs, have been paid in full by the Customer.
11.2: As long as the ownership of the delivered Products has not passed to the Customer, the Customer is not permitted to process, place beyond his actual control, dispose of, pledge or otherwise encumber the Products, he shall furthermore take all appropriate measures to separate these Products and to keep them separate from other items present at the Customer's and to do all that is necessary to prevent mixing, access or deformation of items.
11.3: The Customer undertakes not to assign or pledge any claims it acquires against its customers to third parties and furthermore undertakes to pledge the said claims to it as soon as the Supplier expresses its wish to do so in the manner indicated in art. 3: 239 of the Dutch Civil Code as additional security for its claims for whatever reason against the Customer.
11.4: The Customer is obliged to inform third parties who wish to recover from the Products delivered by the Supplier, in writing, of the Supplier's right of ownership. The Customer must immediately inform the Supplier of this in writing.
11.5: If the Customer fails to fulfil its obligations or, if the Supplier has good reason to fear that the Customer will fail to fulfil its obligations, the Supplier may invoke the retention of title it has made, in which case the Customer is obliged, upon request, to immediately and free of charge to bring the delivered Products into the actual control of the Supplier. The Supplier is furthermore entitled to take these Products back (or have them taken back) from the place where they are located at the expense of the Customer. The Customer hereby irrevocably authorizes the Supplier to enter (or cause to be entered) the spaces used by or for the Customer. After repossession, the Customer will be credited for the market value, which will in no case be higher than the original purchase price, less the costs of the repossession and damage suffered by the Supplier.

Article 12 Duration transaction: duration of cancellation and extension
12.1: The Customer can terminate an agreement that has been entered into for an indefinite period and which extends to the regular delivery of Products, at any time with due observance of the agreed cancellation rules and a notice period of two months.
12.2. The Customer may terminate the agreements referred to in the previous paragraphs in writing.
12.3. An agreement that has been entered into for a definite period of time and that extends to the regular delivery of products, digital content or services, is tacitly extended for the same duration as agreed.
12.4. The aforementioned notice periods apply mutatis mutandis to cancellations by the Supplier.

Article 13 Payment
13.1: Unless otherwise agreed in writing and without prejudice to the following paragraph, payments must be made to the Supplier, in euros, either net in cash or at the office of the Supplier by means of transfer to or deposit into a bank or giro account to be designated by the Supplier, such as the Supplier's discretion, always within 14 days of invoice date. The Supplier is entitled to invoice electronically, to which the Customer agrees.
13.2: Debt settlement or other forms of settlement are never permitted without an explicit written agreement.
13.3: The Supplier is at all times entitled to demand, in his opinion, sufficient advance payment or security for the fulfilment of the payment obligations from the Customer before delivering, or continuing with the delivery, whereby the Supplier is entitled to suspend further deliveries if the Customer does not meet this requirement, even if a fixed delivery time has been agreed, without prejudice to the right of the Supplier to claim compensation for damage due to late or non-performance of the Agreement.
13.4: If the Customer has not paid the amount owed by him pursuant to the Agreement within the agreed term, he will be in default by operation of law. The Supplier has the right to increase the amount owed by the statutory interest and the Supplier is entitled to charge the extrajudicial collection costs and any procedural costs incurred by him and recover it from the Customer.
13.5: If the Customer is in default with regard to its obligations under the Agreement or these General Terms and Conditions, all payment obligations of the Customer to the Supplier, regardless of whether an invoice has already been invoiced, will become immediately due and payable.

Article 14 Intellectual, Industrial Property Rights and Confidentiality
14.1: All intellectual and industrial property rights (including trademark rights, model rights and patents) to all designs, drawings, models, samples and examples made available or developed pursuant to the Agreement (hereinafter: “the Information”) rest exclusively with the Supplier, unless expressly agreed otherwise.
14. 2: The customer is not entitled to the in the previous article mentioned Information other than for the purpose of the use of the Products to which they relate as provided for in the Agreement.
14.3: The Customer will observe secrecy with regard to all Information, Specifications, all company information and know-how concerning and originating from the Supplier made available to the Customer for the execution of the Agreement. Upon request, the Customer must immediately transfer the confidential information as well as all copies or other multiplications thereof to the Supplier.

Article 15 Infringement of rights of third parties
15.1: If it is irrevocably established by a competent court in legal proceedings against Supplier that a Product supplied by Supplier infringes an intellectual or industrial property right of a third party, Supplier will, at his discretion, replace the matter in question with a Product that does not infringe on the relevant right, tries to acquire a right of use in this respect or refund the Customer the price paid for that Product, deducting a reasonable depreciation.
15.2: In the event of replacement or refund, the Supplier is entitled to attach the condition of return of the Products originally delivered.
15.3: With regard to any infringement of the rights of third parties, the Supplier has no other obligation than the obligations laid down in the paragraph 15.1. stated replacement, acquisition, or refund obligation.
15.4: In the event that an Order is executed according to design, drawings, recipes, Specifications or instructions, provided by or on behalf of the Customer, or if use is made of items to be provided by or on behalf of the Customer, the Customer cannot claim the provisions of this article above and the Customer indemnifies the Supplier against all claims related to alleged infringements of intellectual or industrial property rights of third parties.

Article 16 Liability
16.1: The Supplier only accepts liability if:
• The damage is the direct result of intent or gross negligence on the part of the Supplier or managerial subordinates of the Supplier;
• The damage is the direct result of a demonstrable Defect in the Products produced and/or delivered by the Supplier, insofar as these do not offer the safety that can be expected, taking all circumstances into account.
16.2: The Supplier does not accept any liability for the incorrect placement of the company logo and/or company name on goods of the Customer, other processing of goods of the Customer and/or delivery of Products, if and insofar as the Defect is the result of inaccuracy, then imperfections in the design provided by the Customer to the Supplier, as well as for infringements that the design makes on the rights of third parties.
16.3: The total liability of the Supplier due to attributable shortcoming in the fulfilment of the Agreement is in any case limited to compensation for material and direct damage up to a maximum of the amount of the separately stipulated price for the relevant Products (excl. VAT).
16.4: For the damage described above, the Supplier in any case accepts no liability for damage for which his insurance does not pay out (on request, the Supplier will provide the Customer with a copy of the insurance agreement concerned). Furthermore, the total liability of the Supplier will never exceed the amount of € 5,000 in total per event.
16.5: The Supplier can only be held liable for direct or indirect damage for which it has expressly accepted liability in these Conditions.
16.6: The Customer indemnifies the Supplier against all claims from third parties who claim to have suffered damage as a result of a Defect in a good that was delivered by the Customer to a third party and which (partly) consisted of goods delivered by the Supplier, except if and insofar as the Customer proves that the damage was solely and solely caused by the Products delivered by the Supplier.
16.7: In case of force majeure as referred to in article 9 par. 3 of these General Terms and Conditions, the Supplier is never liable for any damage whatsoever.
16.8: Insofar as not expressly agreed otherwise in writing, all legal claims under the Agreement and these General Terms and Conditions lapse one year after the delivery date.

Article 17 Return of leased and loaned goods
17.1: If the Supplier has rented and/or loaned goods to the Customer during the performance of the Agreement, whether or not for payment, the Customer is obliged to leave these goods in their original condition immediately after termination of the Agreement, for whatever reason, free of defects and fully returnable. The aforementioned term shall be regarded as a strict deadline.
17.2: If the Customer, for whatever reason, does not comply with the provisions under par. 17.1 mentioned obligation, the Supplier has the right to recover the resulting damage and costs, including the costs of replacement and lost rental income, from the Customer, without prejudice to all other rights accruing to the Supplier.

Article 18 Dissolution
18.1: If the Customer fails to fulfil one of his obligations towards the Supplier, or fails to do so on time, or properly, applies for a suspension of payments (surséance van betaling), applies for bankruptcy or terminates his business, in the event of a legal merger or if a substantial part of the control of the Customers’ business changes hands, all invoices are immediately due and payable and the Supplier is entitled – without judicial intervention and/or further notice of default being required – to dissolve all or part of (all) Agreements concluded with the Customer by means of a written statement and Supplier is entitled to compensation for all direct, indirect and consequential damages, including lost profits, without prejudice to other rights to which it is legally entitled.
18.2: If, even after having received a written reminder to that effect, the Supplier does not, not timely, or not properly fulfil its obligations, the Customer may dissolve the Agreement for the defective part, without however being able to claim compensation for damages due to termination, whereby the provisions of Article 10 of these General Terms and Conditions with regard to the retention of title explicitly remains in force.

Article 19 Processing Personal Data
19.1: If the Customer makes personal data available to the Supplier that is necessary for the execution of the agreement, the Customer remains the Data Controller for data processing as referred to in the General Data Protection Regulation.
19.2: The Supplier will take the necessary technical and organizational measures to protect the processing of personal data against loss or unlawful processing. In the measures to be taken, the Supplier will take into account the interests of the Customer to be protected and the nature of the personal data processed by the Supplier on behalf of the Customer.
19.3: After the agreement has been concluded, the Supplier will destroy the personal data obtained by the Supplier in the context of the execution of the agreement on behalf of the Customer, unless the Customer disputes the service provided.

Article 20 Numbers, measures, weights and other data
Minor nonconformities with regard to specified sizes, weights, numbers, colours (Pantone C colour-coding is leading) and other such data do not count as shortcomings. Trade practices determine whether minor nonconformities exist.

Article 21 Other provisions
21.1: These General Terms and Conditions are available in Dutch, English. In the event of differences of interpretation, the Dutch version will prevail.
21.2: These General Terms and Conditions can be changed by the Supplier. Changes will be notified by the Supplier to the Customer in writing and will take effect thirty (30) days after the announcement, unless a different date is indicated in the announcement. The Customer now already agrees to the content and applicability of the then amended General Terms and Conditions from the date of entry into force indicated in the announcement.
21.3: If any provision of the Agreement or these General Terms and Conditions proves to be void or otherwise unenforceable, this will not affect the validity of the other provisions of the Agreement and the General Terms and Conditions. In that case, the Supplier has the right to substitute a provision that approximates as much as possible the purpose and intent of the void/nullified or unenforceable provision.

Article 22 Identity of the Supplier
Name Supplier
Digitale Handel B.V. trading under the name Lil Pin

Business address
Laan van Waalhaven 92
2497GP The Hague

Telephone number and business hours
085-1300964
Monday to Friday 10am-5pm

Email address
hello@lil-pin.in

Chamber of Commerce number
71630856

VAT number
NL858789899B01